Terms of Service

Welcome to CallieForward, a service of CallieForward LLC ("CallieForward," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our email monitoring and calendar automation service (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

The Service is intended for use by authorized adult users who can create accounts and grant permissions.

IMPORTANT – ARBITRATION AGREEMENT – PLEASE READ: THESE TERMS CONTAIN PROVISIONS THAT GOVERN HOW DISPUTES BETWEEN YOU AND CALLIEFORWARD ARE RESOLVED. IN PARTICULAR, THE ARBITRATION AGREEMENT IN SECTION 15 WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES OVER $10,000 TO BE SUBMITTED TO INDIVIDUAL, BINDING, AND FINAL ARBITRATION. IN ADDITION: (1) YOU AND CALLIEFORWARD WILL ONLY BE PERMITTED TO PURSUE CLAIMS ON AN INDIVIDUAL BASIS, AND NOT IN ANY CLASS OR REPRESENTATIVE PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN COURT OR TO HAVE A JURY TRIAL FOR ANY CLAIMS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF ACCOUNT CREATION. SEE SECTION 15 FOR DETAILS.

The Service helps users organize information by processing emails from sender addresses they designate and creating or suggesting calendar events. To provide the Service, you authorize us to:

• Access your Gmail account and Google Calendar through Google OAuth
• Access and process emails only from the sender addresses you designate
• Use automated tools, including artificial intelligence, to identify potential event information
• Create or suggest calendar events in your calendar

You are solely responsible for reviewing and verifying all calendar events created or suggested by the Service. Automated processing may result in errors, and we do not guarantee accuracy or completeness.

When you create an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Connect only email accounts you are authorized to access
• Ensure you have all rights, permissions, and legal authority required to use the Service

You are responsible for all activity that occurs under your account.

By using the Service, you represent and warrant that:

• You have the legal right to access and monitor the email accounts you connect
• Your use of the Service complies with all applicable laws and regulations
• You will not use the Service to access information you are not authorized to receive
• You have obtained any required consents or permissions from relevant parties

We do not independently verify your authority to access any email account. You are solely responsible for determining whether your use of the Service is lawful and compliant with applicable obligations.

• Free Trials: We may offer free trials. Unless canceled before the trial ends, billing will begin automatically at the then-current subscription rate.
• Subscriptions: Subscription plans, pricing, and features are described on our website. Subscriptions automatically renew unless canceled before renewal.
• Plan Changes: We may modify subscription plans or pricing with reasonable notice where required.
• Cancellation: You may cancel at any time through your account settings or by contacting hello@notify.callieforward.com. Cancellations take effect at the end of the current billing period. Refunds are not provided unless required by law.
• Payment Failures: We may suspend or terminate access if payment cannot be processed.

The Service integrates with Google services through Google OAuth. You authorize access to your Gmail and Google Calendar accounts solely for the purposes of providing the Service.

You may revoke access at any time through your Google account settings. Revoking access will prevent further use of the Service. Revoking access alone does not automatically cancel your subscription. To stop future charges, you must cancel your subscription through your account settings or by contacting hello@notify.callieforward.com. Refunds are not provided for unused portions of a billing period unless required by law.

• Use the Service without proper authorization
• Access or monitor information unlawfully
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to systems or data
• Reverse engineer, decompile, or disassemble the Service
• Use the Service for fraudulent, harmful, or illegal purposes
• Resell, sublicense, or commercially exploit the Service without our written consent

The Service and all related intellectual property are owned by CallieForward or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. Any feedback you provide may be used by us without restriction or compensation.

The Service relies on third-party providers for authentication, payments, AI processing, and other functionality. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for third-party services, availability, or practices.

We strive to maintain availability of the Service but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue the Service or any feature at any time, with or without notice, without liability.

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, labor disputes, internet or telecommunications failures, power outages, or third-party service outages.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, RELIABLE, OR MEET YOUR REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLIEFORWARD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

We are not liable for missed or incorrect calendar events, automated processing errors, service interruptions, or unauthorized access resulting from your actions or third-party services.

You agree to indemnify, defend, and hold harmless CallieForward and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, unauthorized access, or infringement of third-party rights.

You may stop using the Service or cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees, engage in unauthorized or fraudulent activity, or pose risk to the Service or others. Upon termination, your right to use the Service ends immediately, and no refunds will be issued.

Survival. Sections 4, 8, 11, 12, 13, 15, and 16 survive termination of these Terms.

THIS SECTION CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS. BY USING THE SERVICE, YOU AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION AND WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR JURY TRIALS.

• Informal Resolution: Before filing any claim, contact us at hello@notify.callieforward.com and allow at least thirty (30) days for good-faith resolution.
• Small Claims: Disputes involving claims of $10,000 or less may be brought in small claims court in Dallas County, Texas.
• Binding Arbitration: Disputes involving claims exceeding $10,000, except where prohibited by law, will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Dallas County, Texas, or remotely if permitted by AAA rules.
• Class Action Waiver: You agree to bring claims only in your individual capacity, not as part of any class or representative action.
• Opt-Out Right: You may opt out of arbitration within thirty (30) days of account creation by emailing hello@notify.callieforward.com with your name, account email, and a clear statement that you opt out.
• Time Limit: Any claim must be brought within one (1) year after it accrues.
• Governing Law: These Terms are governed by the laws of the State of Texas.

• We may update these Terms from time to time; material changes will be communicated where required.
• You consent to receive communications electronically.
• If any provision is unenforceable, the remaining provisions remain in effect.
• You may not assign these Terms without our consent; we may assign freely.
• These Terms and our Privacy Policy constitute the entire agreement between you and CallieForward.
• Our failure to enforce any provision is not a waiver of rights.

For questions about these Terms, contact:

For questions, contact: