Welcome to Callie Forward, a service of CallieForward LLC ("Callie Forward," "we," "us," or "our"). By accessing or using our email-monitoring and calendar-automation service (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service. You must be at least 18 years of age to use the Service.

The Service helps you organize school-related information by scanning emails from senders you designate and creating suggested calendar entries. To provide the Service, you authorize us to:

• Access your Gmail account and Google Calendar through Google's OAuth authentication
• Read emails from the sender(s) you designate
• Process that information using automated tools, including artificial intelligence
• Create or suggest calendar events for your review

Important: you are solely responsible for reviewing and verifying all calendar events created by the Service. Automated systems can make errors, and we do not guarantee accuracy or completeness.

By creating an account, you agree to:

• Provide accurate and complete account information
• Keep your login credentials secure and confidential
• Only connect email accounts you have the legal right to access
• Be the lawful parent or legal guardian when monitoring school communications for a minor child

You are responsible for all activity that occurs under your account.

Your representations when using the Service for a child:

• You are the parent or legal guardian of the child whose school communications you monitor
• You have full legal authority to access the connected email account
• Your use does not violate any court order, custody agreement, or applicable law
• You have all rights and permissions necessary to use the Service as intended

You may not use the Service if:

• You are not the legal parent or guardian of the child
• A court order or custody agreement limits or prohibits your access
• You lack permission to access the connected email account
• Use of the Service would violate any applicable law or legal restriction

We do not verify your authority to access an email account or a child's information. Determining whether you have the legal right to use the Service is entirely your responsibility. You are solely responsible for complying with all legal obligations and discontinuing use if your legal status changes.

You agree to indemnify, defend, and hold us harmless from any claims arising from your lack of legal authority, violation of legal orders, unauthorized access, or misrepresentation of your rights.

• Free Trial: We may offer a free trial. Unless you cancel before the trial ends, billing will begin automatically at the then-current subscription rate.
• Subscriptions: Current plan details are displayed on our website. Subscriptions automatically renew unless canceled before renewal.
• Plan Changes: We may change plans and will provide reasonable notice for active subscriptions.
• Cancellation: Cancel anytime through account settings or by emailing info@callieforward.com. Cancellations take effect at the end of the current billing period; refunds are not provided unless required by law.
• Payment Failures: We may suspend or terminate access if payment cannot be processed.

By using the Service, you authorize access to your Gmail and Google Calendar accounts through Google OAuth. We scan only emails from the senders you designate. You may revoke access at any time in your Google account settings; revoking access ends your ability to use the Service and no refunds are provided for the remaining subscription period.

• Use the Service without proper legal authorization
• Access or monitor information unlawfully
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure
• Copy, modify, reverse engineer, decompile, or disassemble the Service
• Use the Service for any fraudulent, harmful, or illegal purpose
• Resell, sublicense, or commercially exploit the Service without our written consent

We own all rights, title, and interest in and to the Service and related intellectual property. You receive a personal, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Feedback you provide may be used by us without restriction or compensation.

The Service relies on third-party providers for authentication, payment processing, AI processing, and other functionality. We are not responsible for their performance, availability, or data practices. Review their respective terms and privacy policies.

We strive for continuous operation but do not guarantee uninterrupted availability. We may modify, suspend, or discontinue the Service (or any part) at any time, with or without notice, without liability to you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant uninterrupted operation, accuracy or completeness of automated processing, or that the Service will meet your requirements.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE. Our maximum aggregate liability is limited to the greater of (a) amounts you paid to us in the twelve (12) months preceding the claim or (b) one hundred U.S. dollars ($100).

We are not liable for missed or incorrect calendar events, service interruptions, data loss or corruption, errors from automated processing, or unauthorized access to your account.

You agree to indemnify, defend, and hold harmless Callie Forward and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, violation of these Terms, unauthorized access, breach of parental or legal obligations, or violation of third-party rights.

You may cancel your subscription at any time (see Billing). We may suspend or terminate your account at our discretion for violations of these Terms, non-payment, unauthorized or fraudulent use, or conduct we deem harmful. Upon termination, your right to use the Service ceases immediately; no refunds are issued.

• Informal Resolution: Contact us at info@callieforward.com and we will attempt good-faith resolution for at least thirty (30) days.
• Binding Arbitration: If unresolved, disputes will be resolved by binding arbitration administered by a recognized provider under its rules in Dallas County, Texas. The arbitrator's decision is final and binding.
• Class Action Waiver: Claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative action.
• Arbitration Opt-Out: You may opt out within sixty (60) days of account creation by sending written notice with your name, account email, and statement opting out. If you opt out, disputes will be resolved exclusively in state or federal courts in Dallas County, Texas.
• Time Limitation: Any claim must be filed within one (1) year after it arose or it is permanently barred.
• Governing Law: Texas law governs these Terms, without regard to conflict of law principles.

• We may modify these Terms at any time; material changes will be communicated reasonably.
• You consent to receive communications electronically.
• If any provision is invalid, remaining provisions remain in effect.
• You may not assign these Terms without our prior written consent; we may assign without restriction.
• These Terms and our Privacy Policy are the entire agreement between you and Callie Forward.
• Our failure to enforce any right or provision is not a waiver.
• We comply with applicable state renewal and cancellation disclosures, including California requirements.

If you have questions about these Terms, please contact: